Last Updated: December 2024

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Payment information processed through Stripe
• Business information (company name, address, tax information)
• Customer and job data you input into the system
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage your account
• Sync data with third-party services (QuickBooks, Stripe)
• Send you service-related communications
• Respond to your requests and provide customer support

3. Data Sharing and Disclosure

We may share your information with:

• QuickBooks: For accounting and financial data synchronization
• Stripe: For payment processing (we do not store full payment card details)
• Service Providers: Companies that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

6. Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided in your account settings.

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using ServiceAll CRM, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our service.

2. Description of Service

ServiceAll CRM is a cloud-based field service management platform that provides:

• Customer relationship management
• Job scheduling and tracking
• Invoice and payment processing
• Integration with QuickBooks and Stripe
• Mobile applications for field technicians

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Notifying us immediately of any unauthorized access

4. Payment Terms

Subscription fees are billed monthly or annually in advance. All payments are processed through Stripe. You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as required by law or at our discretion.

5. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any portion of the service
• Upload malicious code or viruses
• Impersonate any person or entity

6. Intellectual Property

All content, features, and functionality of the service are owned by ServiceAll CRM and are protected by copyright, trademark, and other intellectual property laws.

7. Third-Party Integrations

Our service integrates with third-party services (QuickBooks, Stripe). Your use of these integrations is subject to their respective terms of service. We are not responsible for the availability or functionality of third-party services.

8. Limitation of Liability

To the maximum extent permitted by law, ServiceAll CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms. You may cancel your subscription at any time through your account settings.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms of Service, please contact us through your account settings or the support channels provided in the application.